Seva Plumbing LLC is committed to protecting your privacy and ensuring the appropriate use of personal information. This Privacy Policy outlines how we collect, use, share, and protect the personal data of our customers. By engaging with our services, including consent to receive SMS communications, you agree to the terms described in this policy.

1. Information We Collect
We may collect the following types of personal information from you when you interact with us, including but not limited to:
- Name
- Phone number
- Email address
- Physical address
- Payment and billing details (processed via secure third-party systems)
- Communication preferences , including SMS consent
-Other details provided through customer forms or communications

2. How We Use Your Information
We collect and use your personal information for the following purposes:
- To provide plumbing services and fulfill customer service requests
- To schedule appointments and send service-related updates
- To send transactional SMS notifications, such as appointment confirmations, updates, or reminders
- To issue invoices and receipts for services rendered
- To respond to inquiries and provide customer support
If you provide consent, we may use your information to send occasional marketing communications, except for SMS communications, which are strictly limited to transactional purposes unless explicitly authorized by you.

3. Who We Share Your Information With
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may only be shared with:

- Service providers who assist in SMS communication, payment processing, or scheduling, under strict confidentiality agreements
- Legal or regulatory authorities, if required by law
- Authorized personnel within Seva Plumbing LLC for operational needs
We safeguard all information shared with these parties to ensure compliance and protection of your privacy.

4. SMS Consent and Usage
Your SMS consent is collected solely for the purpose of sending transactional or service-related messages, such as:
- Appointment confirmations or reminders
- Service updates
- Follow-ups related to the services provided
SMS consent is not shared with third parties for marketing purposes. You may opt out of receiving SMS communications at any time by replying “STOP” to any message or contacting us directly. Please note that opting out of SMS may limit our ability to communicate effectively regarding your service requests.

5. Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you
- Correct or update inaccurate information
- Withdraw consent for SMS communications or other marketing preferences at any time - Request deletion of your data where legally applicable
To exercise any of these rights, please contact us using the details provided below.

6. Data Retention and Security
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. We use industry-standard practices to protect your personal data from unauthorized access, alteration, or misuse.

7. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from children.

8. Updates to Our Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the effective date will be revised accordingly.

9. Contact Us
If you have any questions about this Privacy Policy, or wish to make a privacy request, please contact us at:
- Email: services@sevaplumbing.com
- Phone: (786) 841-8506